All systems are operational

Past Incidents

Friday 6th September 2019

Ticket ordering process Short downtime

We just experienced a short downtime of about one minute due to a server failure during an update. We deeply apologize for any inconvenience caused.

  • (Legacy update.)

  • Thursday 5th September 2019

    No incidents reported

    Wednesday 4th September 2019

    No incidents reported

    Tuesday 3rd September 2019

    No incidents reported

    Monday 2nd September 2019

    Phone issue identified

    The phone issue is not with our provider, but a bug in the Vodafone network and Vodafone is working on a fix.

  • (Legacy update.)

  • Phone connectivity impacted

    Due to problems by our upstream telephony service provider, not all calls are successfully routed and callers might be presented by a "This number is currently not available"-message.

    We are working with our phone company to remedy this issue.

    At this point in time, it seems like only calls originating in the Vodafone network are affected.

    In the meantime, please contact us by email at support@pretix.eu if you require assistance with our products.

  • FIxed

  • (Legacy update.)

  • Sunday 1st September 2019

    No incidents reported

    Saturday 31st August 2019

    No incidents reported

    Friday 30th August 2019

    Ticket ordering process Recovery

    Email sending is back to normal.

  • (Legacy update.)

  • Ticket ordering process Email delays

    Due to a software bug, we needed to temporarily stop email sending. An update is already on its way, but emails triggered right now might be delayed by 10-15 minutes.

  • (Legacy update.)