Some systems are experiencing issues

Past Incidents

Tuesday 26th November 2019

Ticket ordering process System available

Our automatic monitoring has detected that the system is running correctly. We are still watching the system closely for any irregularities.

Ticket ordering process Outage detected

Our automatic monitoring has detected an outage. Our team has already been informed and is trying to resolve the issue as quickly as possible. We are sorry for any inconvenience this causes to you.

  • Our automatic monitoring has detected that the system is running correctly. We are still watching the system closely for any irregularities.

  • Monday 25th November 2019

    Ticket ordering process Trouble generating tickets and exports

    Currently, tickets can't be downloaded. We're investigating the issue.

  • We have found the root cause of the slow ticket downloads this morning and resolved it. This was caused by a configuration error when fixing yesterday's problems.

  • We think we resolved the problem for now but will continue to monitor the system closely.

  • Sunday 24th November 2019

    Ticket ordering process System available

    Our automatic monitoring has detected that the system is running correctly. We are still watching the system closely for any irregularities.

    Ticket ordering process Outage detected

    Our automatic monitoring has detected an outage. Our team has already been informed and is trying to resolve the issue as quickly as possible. We are sorry for any inconvenience this causes to you.

  • This issue was cased during a deployment of the fix for the issue from this morning.

  • Main web service System failure

    There is a system failure we are currently trying to identify

  • We believe we have fixed the root cause of the issue and will post a blogpost with details to behind.pretix.eu later today.

  • We identified the outage around 7:00 as a combination of a likely network problem caused by our data center provider, leading to unusually high memory usage on our worker nodes. We've restarted all nodes and believe to have found the cause of the high memory usage. We've taken precautionary steps to avoid this from happening again soon, but we will need to take more fundamental steps to avoid this in the long run. We'll monitor the system closely and plan on these further steps in the next days.

  • Ticket ordering process Outage detected

    Our automatic monitoring has detected an outage. Our team has already been informed and is trying to resolve the issue as quickly as possible. We are sorry for any inconvenience this causes to you.

  • The issue has been resolved.

  • Saturday 23rd November 2019

    No incidents reported

    Friday 22nd November 2019

    No incidents reported

    Thursday 21st November 2019

    No incidents reported

    Wednesday 20th November 2019

    No incidents reported