Ticketsales through Reseller-module Friday 29th November 2019 12:17:00

We are aware of an issue impacting the sale of tickets through the pretix reseller interface.

Upon completion of the sale, an internal server error is displayed, but no access to ticket is possible.

In the same manner, access to tickets purchased through the reseller interface is not possible: Neither directly through the reseller interface or the direct ticket-link (if an email-address has been provided).

However: All placed orders are stored in the system and will not be lost.

We are investigating the issue and working on a solution for this problem.

Please accept our apologies for the inconveniences caused.

The issue has been fixed and access to ordered tickets should no longer be impacted.

We will continue to monitor the situation in case any other problems should arise.

Again, we would like to offer our deepest apologies for the problems caused.

The offending code has been identified and a deployment is underway.