All systems are operational

Past Incidents

Wednesday 19th September 2018

No incidents reported

Tuesday 18th September 2018

No incidents reported

Monday 17th September 2018

No incidents reported

Sunday 16th September 2018

No incidents reported

Saturday 15th September 2018

Main web service All systems running

After all production systems had already recovered, our off-site database backup was still lagging behind. This issue is now fixed, and we will be going back to sleep.

Ticket ordering process System available

Our automatic monitoring has detected that the system is running correctly. We are still watching the system closely for any irregularities.

Main web service Database node issue

While the system in general recovered, after the long downtime one of our database nodes has trouble re-syncing. We're running on the remaining nodes and are trying to get the missing node back up.

Main web service Root cause identified

According to our provider, the root cause was a major DDoS attack to another customer of the data center that wasn't filtered correctly due to a configuration error.

Main web service Problems continuing

The connectivity issues persist, especially on IPv6. We're trying everything in our power to recover quickly.

Main web service Problem identified

Our main data center provider has major internal networking issues and is losing network packags. Connections are therefore interrupted from time to time at the moment.

Since connections worked part of the time, our monitoring only alerted us very late, since it's the middle of the night in Europe and our monitoring is configured to only alert us really loud at night if the system is down for more than a few minutes.

Our data center says that the root cause has been resolved and the system will recover shortly.

Main web service Outage detected

Our automatic monitoring has detected an outage. Our team has already been informed and is trying to resolve the issue as quickly as possible. We are sorry for any inconvenience this causes to you.

Friday 14th September 2018

No incidents reported

Thursday 13th September 2018

No incidents reported